The National Association of Residential Property Managers – Professional property management

November 7, 2018
The National Association of Residential Property Managers. The top of a residential building showing a patio and windows with a blue sky.

The National Association of Residential Property Managers

Professional property management

The need for professional residential property management is growing every day. As real estate investment grows, so does the demand for professional property management. The National Association of Residential Property Managers (NARPM) fills that void as it is the only national organization dedicated to the professional management of single-family homes and small multi-family investment property. All National Association of Residential Property Managers members are real estate professionals who know, firsthand, the unique challenges of managing rental property in today’s constantly changing economic and legislative environment. And they know how to manage those challenges to everyone’s benefit.

Two Words: No Worries

When you trust your valuable real estate investment to a National Association of Residential Property Managers property manager, you are not only choosing to have superior property management, but you are also opting to say “goodbye” to worry, because you will have expert guidance through unwelcome surprises involving your rental situations. A NARPM property manager can coordinate:


  • Investigating and resolving unpleasant discoveries after a tenant leaves
  • Rent collection
  • Repairs, cleaning, and painting
  • Arbitrating/resolving difficult situations with tenants
  • Interviewing and screening prospective tenants
  • Advertising to find new tenants
  • Serving legal notices or handling evictions
  • Maintenance emergencies, and
  • Much more


In fact, knowing your property is well-managed not only means you can relax and concentrate on other matters; it also means investment property that sustains its value.

A NARPM member stands apart from other property managers and landlords. Unlike many of them, National Association of Residential Property Managers members:

  • Have access to numerous educational opportunities.
  • Adhere to the highest Standards of Professionalism and Code of Ethics.
  • Know important pending legislative items that affect your property.
  • Know rent values and vacancy factors.
  • Have rental applications and consistent screening policies to meet legal obligations
  • Perform thorough move-in and move-out property evaluations.
  • Are personally familiar with reputable painters, electricians, roofers, chimney cleaners, carpenters, landscapers, furnace and appliance repairmen, and other maintenance professionals.
  • Are able to effectively negotiate with tenants, handle difficult issues and enforce the terms of the rental agreement.
  • Have the ability to recover NSF checks, evict tenants, and collect bad debts.


The NARPM Mission is to provide resources for residential property management professionals who desire to learn, grow, and build relationships. Thus, it offers many opportunities to enhance the careers of residential property manager, including:


  • Educational Opportunities

Through annual conventions, state conferences, locally sponsored education courses, and online courses, members have the ability to learn from industry leaders how to be better and more efficient property managers, and to maximize their profitability. NARPM classroom courses, as well as distance learning programs, cover topics such as marketing, operations, maintenance, risk management, owner/client relations, finance, ethics, and personnel practices. These classes have proven to be effective and necessary educational tools for both single-person operations and multi-office companies.


  • Nationally Recognized Professional Designation Program

The National Association of Residential Property Managers has developed a designation program enabling property management professionals to continually update and refine crucial skills which allows them to achieve overall expertise in a changing market. It offers the following designations: RMP (Residential Management Professional), MPM (Master Property Manager), and CRMC (Certified Residential Management Company). NARPM also offers the following certifications: CSS (Certified Support Specialist), CMC (Certified Maintenance Coordinator), and CRMB (Certified Residential Management Bookkeeper).


  • Code of Ethics and Standards of Professionalism

NARPM members are committed to the highest level of professionalism and ethics, which gives them a powerful marketing advantage with prospective clients.


  • Governmental Affairs

NARPM keeps members abreast of information on legislation affecting the industry. It works to build strong relationships with government agencies to ensure that it is involved when important decisions and strategies are crafted. Governmental Affairs updates are sent out to all NARPM members. Its website is updated regularly with new information and helpful resources.


  • Current Industry-Related News and Information

NARPM’s monthly news magazine keeps its members current on issues of interest and concern to residential property managers. The Residential Resource, winner of the APEX Award of Excellence, Gold Winner of the MarCom Awards, and the Communicator Award of Distinction for Print Media, is an unparalleled source for industry information, legislative updates, association news, and tips for making one’s business more efficient and profitable.


  • Publications

In addition to the Residential Resource, NARPM has a variety of professionally written publications available to members. These publications offer new ideas for improving members’ business operations regarding lease forms, office management, website construction, and more. A list of publications is available through the NARPM website at


  • Why Use One? Campaign

This public relations campaign and all of its materials were created for use by NARPM members to promote to the public and other real estate related professionals about why they should use the services of a NARPM member. There are several print marketing materials available for use in newspapers, magazines, trade publications, and more. There are five different full page ads/flyers, one digest size ad, and one business card size ad to select from. The ad themes include: Why Use a NARPM Member?, Bad Tenant Finally Moves Out, Are You This Confident?, and Want Some Happy Clients? These materials are available for download from the website. Campaign materials may also be customized by emailing


  • Annual Convention and Trade Show

The Annual Convention and Trade Show is filled with opportunities for learning, networking, and examining the latest technology and trends of the residential management industry. NARPM provides nationally-known speakers, informative workshops and sessions, and the chance to visit with national affiliate vendors.


  • Broker/Owner Conference and Expo

This event is designed for Company Decision Makers only, and provides training on company operations and networking time with other Company Decision Makers. A Vendor Expo is also included where attendees can visit with property management industry product providers.

  • Unparalleled Networking Opportunities

Membership in NARPM opens up networking opportunities with property management colleagues throughout North America and around the world.

  • Business-Building Referrals and Marketing Support

Members can build their business with referrals by networking with other members across the country through the NARPM National website.


  • Discussion Groups

NARPM maintains Discussion Boards for several specialties within the organization. These Discussion Boards enable members to stay in contact, and share questions and concerns as they arise. There is a Discussion Board especially for professional members, and one for business owners and/or decision makers in their respective companies. NARPM Discussion Boards receive very high member benefit marks.


  • Local Chapter Opportunities

Members can network with local property managers and develop a local referral base, as well as work with other local managers to raise the level of professionalism in the industry, expand their preferred vendor list by using their local chapter’s affiliates, and develop a community presence by doing charitable work and working with other property management organizations to become politically active.


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WHO: The National Association of Residential Property Managers

WHAT: A national organization dedicated to the professional management of single-family homes and small multi-family investment properties.

WHERE: Chesapeake, Virginia


November 2018 issue cover for Business View Magazine, featuring North American Shipping.

November, 2018 Issue

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The National Association of Residential Property Managers brochure cover.