Leading with Technology, Built on Trust

Delivering consistent, high-quality exterior facilities services across North America through innovation, strong partnerships, and operational excellence

Case Facilities Management Solutions (CFMS) stands at the forefront of exterior facilities services, setting a high standard for commercial property care across North America. 

Under CEO Jason Case’s leadership, the company maintains a relentless focus on improvement, combining a forward-thinking tech strategy with a deeply rooted, relationship-driven philosophy that guides every aspect of its operations.

A Nationwide Leader in Exterior Facility Care

At its core, CFMS is built to support businesses that operate across numerous locations, offering tailored exterior maintenance services that scale with their clients’ needs. The company’s primary offerings, landscaping, snow and ice removal, and pavement maintenance, are delivered consistently across both the United States and Canada, positioning CFMS as a true North American service provider.

“Our business has grown over the past five years to cover not only entirely the United States, but also the country of Canada as well,” says Case. Their client roster includes companies with multi-site footprints ranging from small box retailers to large regional and national organizations, all of whom rely on CFMS for dependable, location-specific exterior care.

With a focus on continuity, the company has built a reputation for delivering consistent quality no matter where its services are deployed. “It offers a lot of continuity to our customers. We’re able to give them a lot of great services, anywhere in the country,” Case explains.

Rooted in family values, the company began as a family-owned business and has worked to maintain that culture even as it expands rapidly across North America. “We started as a family-owned business. We want to maintain that culture even as we grow and grow,” Case says, emphasizing the importance of staying true to those origins. 

In addition to operational excellence, CFMS is embracing environmental responsibility through initiatives like its tree-planting partnership. “For every new site that we’re onboarding… we’re giving back and having a tree donated for reforestation efforts in North America,” says Marketing Director Chris DeBoer, highlighting the company’s commitment to sustainability.

Built on Trust

At the foundation of CFMS’ success is a business model built on relationships. This guiding philosophy shapes how the company engages with both its service providers and its clients, setting CFMS apart in an industry often driven by contracts and cost-cutting.

“We learned long ago that it can’t be transactional, and in many businesses, if the feel for a customer or a service provider is transactional, then you’ve already started going out of business,” says Case. “Service providers are the lifeblood of our organization. We depend on them to service our customers to the best of their ability,” he adds.

Regional field managers play a key role in cultivating these partnerships, offering support and building trust. “The service partner relationship is really able to be supported and strong because of the boots on the ground,” explains DeBoer. “Those regional field managers really cultivate relationships with the service partners in their regions… sometimes even friends,” he adds, underscoring the human element that strengthens CFMS’ national network.

The same relational approach extends to clients. “When it comes to our customers, we feel the same way, and we need to build a relationship with our customers so they feel the value that Case provides and brings to the table,” explains Case. 

“Our service provider network and our customers are our best avenues for us to enhance our performance and enhance that relationship, so when they ask for things, we’re there to try to accommodate them. We couldn’t do that without the feedback and relationship building, it’s essential to our business success.in a world that we live in where communication is number one and expected, we’ve built a great platform to give them 100% transparency and visibility into all of their properties,” Case shares. 

This proactive communication strategy is underpinned by technology and trust. As Case affirms, “That’s not transactional. That’s relationship-driven.” It’s a philosophy that ensures long-term value and operational confidence for every partner and client in the CFMSnetwork.

Powering Efficiency Through Innovation

A cornerstone of CFMS’ competitive edge lies in its robust, custom-built technology platform, an innovation that’s been nearly a decade in the making. “It’s taken us about eight years to ten years focused on building technology, building the right technology,” says Case. Purposefully developed in-house, this proprietary system eliminates the need for third-party providers, allowing the company to respond rapidly to client and service partner needs.

The platform is designed with the field in mind. From snowplow operators navigating through storms to busy property managers scanning for updates, the user experience is intentionally simple and effective. “The last thing they need to be doing is logging their services on a very complicated application,” Case notes. 

“We’ve built our technology in such a way to give our employees, service providers, and customers access and the ability to manage hundreds of thousands of work orders in any given day, week, or month, and it’s all highly integrated with our customer work order management systems,” Case explains. 

Real-time service tracking is central to the platform’s design, ensuring clients are always informed. “They know exactly when a provider is on-site, validation of photos, completion of scope of work that that provider has performed,” he adds.”It eliminates human intervention.”

The platform’s multilingual capabilities, available in English, Spanish, and French, further enhance accessibility. “Our service providers asked us, ‘Hey, we love your application, but could you get that in Spanish for us,’ and we built it,” says Case. “In our Canadian division… we were able to do that and deploy it rather quickly.”

Beyond operational convenience, the system supports a deeper goal to reduce busywork and refocus internal teams on building relationships. “Our goal is 100% automation, and automation delivers consistency,” says Case. “The busy work is the transactional stuff, and if you are sort of just busy with that all the time, you lose focus on building that relationship with the customer.” By cutting out repetitive tasks, staff can focus on providing a better customer experience. 

Looking ahead, Case sees further potential. “Now we’re sort of in the AI phase… which is the next phase of technology development,” he says. As the platform evolves, so does CFMS’ commitment to innovation and continuous improvement.

Operational Excellence

CFMS has built a reputation not just for wide geographic reach, but for operational foresight and preparedness. At the heart of its field strategy is a national network of regional managers who oversee operations on the ground, ensuring consistency and responsiveness across diverse locations and climates.

To mitigate the growing unpredictability of extreme weather, CFMS has invested in strategically located staging areas, especially across southern states where snow events are rare but increasingly disruptive. “This year we were hit with a very rare anomaly of a gulf snowstorm… from Houston, Texas, all through New Orleans to Sarasota, Florida, which is something that they’re not prepared for down there,” says Case. Anticipating such events, the company had pre-positioned materials and equipment across the region, from Dallas to Atlanta. “That investment in the field in trucks and equipment and materials was our saving grace when those anomalies hit, and our customers thank us for that. They appreciate that investment,” he adds.

Such proactive readiness is not industry standard, but it’s where CFMS chooses to lead. “Case is looking to be a market disruptor and do things that are sort of out of the box, and that’s definitely something that has paid dividends in the long run,” Case says.

The company’s commitment to around-the-clock service in emergency situations, from hurricanes and snowstorms to fires and tornadoes, further reinforces its reliability. Whether facing traditional winter events or sudden weather extremes, CFMS is equipped to deliver uninterrupted support when clients need it most.

Growth, Culture & Innovation

As CFMS charts its path forward, the company is guided by a clear set of priorities rooted in innovation, growth, and culture. A top initiative is the completion of its long-term technology roadmap. “The number one initiative we have right now is to finalize our tech roadmap that we put out a couple years ago,” says Case. This rollout will deliver a suite of new tools and system enhancements for customers, service providers, and internal teams alike.

Alongside technological advancement, CFMS is focused on expanding its workforce and network of service partners. “We’re looking at continuous growth,” Case explains. Central to this growth is a renewed emphasis on employee development including training, mentorship, and creating an environment where people can thrive.

Despite the company’s scale, preserving its founding culture remains a priority. “That’s another thing that will be part of the next steps of this organization is maintaining that family-oriented atmosphere that we’ve grown to love and enjoy, and that’s how we started,” Case says.

Leading the Industry Forward

CFMS occupies a unique position in the market, blending cutting-edge technology with a deeply rooted commitment to relationship-driven service. By investing in technology, national infrastructure, and personal partnerships, the company ensures operational excellence across thousands of sites. 

For Case, progress is never finished. “Our organization is truly all about continuous improvement. How do we get better? How do we excel? I think that’s part of the fabric of how our company became so successful, is that mentality of never being complacent. I think that that speaks to a lot of our leadership.They all have that same sort of internal drive and passion for what we do, and that speaks volumes about the results that we’ve been able to come to achieve.” 

With a steadfast focus on innovation and client success, CFMS is poised to shape the future of exterior facilities management.

AT A GLANCE

Who: Case Facilities Management Solutions

What: A national facilities management company specializing in exterior services including landscaping, snow and ice removal, and pavement maintenance

Where: Headquartered in Massachusetts with operations across the United States and Canada

Website: www.casefms.com