BVM August, 2016 - page 14

14 Business View Magazine - August 2016
Specialized Digital Assistants and Bots
Expected to Generate Over $600 Billion
in Revenue by 2020
Specialized digital assistants and bots will generate
revenues of $7.9 billion in 2016 globally, rising rapidly
to $623 billion by 2020. The North American seg-
ment of the market is expected to grow from $2.5
billion in 2016 to $75 billion in 2020. These estimates
are part of a just-published market study, “Special-
ized Digital Assistants and Bots: Vendor Guide and
Market Study,” by William Meisel, President of TMA
Associates, and editor of LUI News, an industry
newsletter on the use of human language to com-
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