Business View Magazine - April 2016 99
ate detailed reports after each pre-sale inspection. “In
the old days, customers used to just receive a check
list with a bunch of boxes,” he says. “It really didn’t cre-
ate a whole lot of value.” In comparison, a comprehen-
sive ABCHI report can be viewed online at any point in
time and its many details can help parties resolve any
outstanding issues.
“Homeowners and real estate agents love seeing our
reporting,” Redfern explains. “Realtors can work with
both parties in the transaction on either side of the
deal and usually negotiate a resolution as opposed to
a stalemate, which is what we used to have happen
years ago. You would have someone asking for some-
thing: a patio that needed to be replaced or a roof or
a heating/cooling system that was timed-out, and it
just left a lot of open room for dispute; whereas, now,
there are so many details. If we show you a picture of
a water heater with a data plate that’s ten years old
and the insurer would want it replaced in seven to ten
years – that’s really difficult for someone to dispute.”
