Business View Magazine - April 2016 63
ucts in arrangements with suppliers that allow us to
take some of the higher end and most energy-efficient
products in the marketplace, to market.
“Our goal is not to be the largest company in the mar-
ketplace; our goal is to be the best company in the mar-
ketplace. So, we have a lot of key performance indica-
tors that we keep a very close eye on, relative to how
we are performing as a company. We try to spend a lot
of time relative to the satisfaction of our customers
and measure that, because we work as a fact-based
company. Rather than looking for opinions, we’re look-
ing to manage based on facts. First and foremost, is
our customer satisfaction in putting out a great prod-
uct and providing that proper value.”
Finally, Spector points out that people are his compa-
ny’s greatest asset. “We have a culture that allows for
great training programs,” he says. “The best part of my
job is identifying talented people and giving them op-
portunities to help us grow. More than anything else,
it’s all about our people.”
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