AC Moate

Paving the Way in Commercial Development

 

Innovative software and proactive operations AC Moate’s competitive advantage

AC Moate has become an industry leader by embracing eco-friendly materials, advanced machinery, and data-driven project management tools that enhance efficiency and reduce costs.

Established in 1996, this company began in Washington and has been steadily expanding towards the West Coast. It boasts well-preserved partnerships and a robust network of suppliers, contractors, and local governments that open doors to new projects and geographical markets.

AC Moate is also investing in employee training and development, as leadership wishes to ensure that every team member is skilled, motivated, and aligned with the company’s goals.

Safety is never compromised; consistent quality control and attention to detail have been crucial in maintaining the trust of clients and securing repeat business. Additionally, AC Moate’s effective communication, both internally and with clients, has fostered a culture of transparency and reliability.

Overall, AC Moate has built itself up into a thriving organization with a solid market presence, a loyal customer base, and a team that takes pride in its work. It’s an enterprise that both meets and exceeds client expectations, paving the way for long-term growth and industry leadership.

 

Pioneers of Parking Lot Management

Since its establishment, AC Moate has carved a niche as a leader in parking lot maintenance and management, specializing in commercial properties such as office complexes, medical facilities, and multi-family housing.

With a keen focus on serving property managers, the company has mastered the art of parking lot maintenance and also developed proprietary software that streamlines its operations, setting it apart in a competitive market.

The early years of AC Moate were rooted in asphalt repair, a modest start that quickly expanded to include a broader range of services such as striping, sweeping, and winter maintenance.

This comprehensive service offering positions AC Moate as a one-stop shop for parking lot management, catering primarily to commercial property managers who rely on the company’s expertise to keep their lots safe, functional, and aesthetically pleasing.

In recent years, the company has strategically expanded its geographical footprint.

“We started going into other markets three years ago… our clients were asking us to open in Portland, so that was the first place we went,” explains Owner and CEO Bob Moate.

Initially focused on Oregon, AC Moate ventured into new markets, including Portland and Reno, Nevada.

This expansion was driven by client demand and a desire to ensure that their proprietary software could manage the complexities of these new regions without compromising on service quality.

AC Moate plans to extend its reach across the West Coast within the next five years, targeting states like Arizona, California, Utah, and New Mexico, so currently, it’s ensuring that its proprietary platform is beyond capable of streamlining the kind of business that comes with expanding into other states.

As the company grows in new locations, it is sure to deploy a client-centric operational model that emphasizes long-term relationships with commercial property managers.

About 90% of the company’s business comes from this segment, with the remaining 10% comprising general contractors. AC Moate’s strategy is not just about providing services but also about becoming an invaluable resource for their clients.

“We started with asphalt maintenance, but now we do end-to-end service for these property and community managers,” Moate says, explaining that a lot of the trust the company has gained with clients is due to its distinguished in-house approach.

AC Moate maintains control over quality and service delivery by keeping everything from labor to management within the company.  The company complements its commitment to quality by emphasizing employee development and is currently developing a robust training program to support career growth and retention.

This investment in their workforce translates into superior client service, reinforcing the company’s reputation as not just a reliable property developer, but also an educational resource for best practices in parking lot maintenance, budgeting, and liability management.

Innovations in Proprietary Software to Gain a Competitive Edge

Central to AC Moate’s operations is its proprietary software, a tool that originated from simple Excel spreadsheets and has evolved into a powerful, web-based platform.

Initially designed to standardize estimating processes, the software now includes features for sourcing materials, routing trucks, time management, and budgeting.

This has given the company the ability to forecast needs in advance, setting it apart, and allowing clients to plan long-term maintenance and budget effectively.

The software’s next iteration will include client-facing capabilities, enabling users to log in, interact with their budgets, and receive real-time updates on maintenance activities.

For example, during winter services such as snow plowing and de-icing, clients receive notifications with pictures and service details, stored for up to ten years.

This archival capability proves invaluable in liability cases, such as slip-and-fall claims, where AC Moate can provide precise data and documentation to dispute unfounded allegations.

“We’ve had people make claims three years later that they slipped in a parking lot, and then it gets back to us, and we just pull the footage,” Moate says.

Another area that this proprietary software has proven invaluable in is the realm of strategic stockpiling and preparation.

AC Moate’s success in expanding into new markets can be attributed to its thorough understanding of local conditions, including weather patterns and market dynamics.

“We’ve actually gone through and captured weather data in each city by zip code, and through that data, we can aggregate and effectively predict events for weather. Based on that, we’re able to gear up for winter services,” says General Manager Tyler Harris.

This meticulous approach ensures AC Moate can always meet its commitments, even during adverse conditions. For instance, in preparation for winter, the company stockpiles over 5.2 million pounds of de-icer, enough to cover their obligations in worst-case scenarios, such as extended road closures.

This level of preparedness not only sets them apart from competitors who may run out of supplies but also underscores their reliability and commitment to client satisfaction.

 

Continuous Innovation and Client Empowerment on The Road Ahead

A significant aspect of AC Moate’s business model is its focus on client empowerment and education, which it does primarily through information. Again, the company’s innovative data gathering and proprietary platform are crucial.

“We are heavily involved with all of the real estate organizations in each of our markets and with all of our client relations. So, we keep a pulse on what our clients are predicting in the market for their budgets so we can also be ready when their projects come through,” says Chief of Client Development & Oregon General Manager Adrian Harbourt.

By empowering clients with knowledge, AC Moate fosters trust and transparency, reducing the prevalence of substandard practices in the industry.

“We capture all this data and it allows us to make effective business decisions… we can look at what our future growth is going to be, what materials we’ll need, what equipment we’ll need, as well as what we need to bring to other markets to have the growth we want,” Harris states, emphasizing the boost to the company’s predictive analysis the software has provided.

Additionally, the company regularly conducts classes and lunch-and-learn sessions to teach property managers the best practices for parking lot maintenance

Internally, the company is also investing in a comprehensive training program for employees. A newly hired videographer is documenting each service provided by AC Moate, creating a detailed library of training videos.

This initiative aims to standardize training across the company, ensuring that all employees, regardless of experience level, have access to the knowledge and skills needed to perform their jobs to AC Moate’s high standards.

As AC Moate looks to the future, the focus remains on enhancing its proprietary software, expanding geographically, and deepening its client relationships.

With a six-year roadmap for software development, the company is committed to continuously improving its platform to offer even greater efficiencies and client benefits.

The upcoming introduction of client-accessible features marks a significant milestone in this journey, promising to further distinguish AC Moate in a market ripe for innovation.

Moreover, the company’s dedication to employee training and development positions it well to address the ongoing labor shortage in the trades, making AC Moate a service provider, leader, and innovator in its industry.

Through strategic expansion, technological innovation, and an unwavering commitment to client and employee success, AC Moate is poised to continue paving the way for excellence in parking lot management, one project at a time.

AT A GLANCE

AC Moate

What: A leading company in the commercial development sector, specializing in parking lot maintenance and management for properties such as office complexes, medical facilities, and

Where: Established in Washington, AC Moate has expanded into Portland, Oregon, and Reno, Nevada, and is set to grow further across the West Coast.

Website: https://www.acmoate.com/