Business View - February 2016 47
client base radiates about 75 miles from New York City
and out to the east end of Long Island.
Cillis is particularly proud of its company-owned build-
ing in Hicksville. “This isn’t a few people working out
of a basement, or a garage,” he says. “Our facility is
our showroom.” The President’s predilection to invite
prospective clients to visit the company’s headquar-
ters before signing a support contract, morphed into
a more significant offer of refuge during some recent
natural disasters that befell the New York region. “Sev-
eral years ago, the company put in a hundred kilowatt,
natural gas generator,” he says. “When two hurricanes
hit, the building remained lit, and it actually housed
multiple customers through the crises.”
In addition to searching for any viable acquisitions that
can help expand the company’s portfolio of services
as well as its geographic footprint, Cillis says that Lin-
coln’s plans for future growth include upping its help
desk hours to a full 24/7 schedule. “If things go ac-
cording to plan, we could be doing this within the next
three to four months,” he predicts. “In five years, I hope
that I can say that I’m one of the prominent help desk
(two words) providers in the Long Island and NY metro-
politan area. That’s what we’re looking to be – one of
the leaders in what we do. We have a good reputation
with our customers in our environment and if we con-
tinue with the growth, we can accomplish that.”
Even though Ted Cillis has been the engine that has
powered his company through all the changes of tech-
nology and culture, since its inception, he believes
that continued success for his 18 year-old company
is ultimately up to his staff, a lot of whom have been
with him from the beginning. “What we sell, really, is,
people,” he maintains. “The people who answer the
phone, the people we send out in the field. We sell a
service, but the product is the people that we have.”
TECHNOLOGY
