Business View Magazine - September 2016 47
In addition to its technology advantage, Tsai says that
KDL offers a more personalized service than many of
its competitors. “We don’t close a sale without meet-
ing a customer multiple times. At various milestones
throughout the process and relationship, KDL repre-
sentatives are on site interacting with our customers
to understand their business goals and what value
KDL can continue to add to their company.”
Tsai says KDL is constantly updating its ways of do-
ing business - developing new business models that
include à la carte services, expanding sales channels,
and ramping up its marketing efforts. “I think KDL is
very much a secret in the logistics industry,” Tsai ad-
mits. “In five years, we want to be an organization that
is known for our technology and product lines that are
in the forefront of our business powered by a collective
group of employees that views every matter as cus-
tomer first. In the end, we want to be able to deliver
value and make our customers’ jobs simpler, effective,
and predictable, while achieving both hard and soft
dollar savings” he adds.
And that’s a good hard sell for a company that is trans-
forming itself to be a leader in the logistics industry.
PREFERRED VENDOR
CTSI-Global
- Formerly Continental Traffic Service,
Inc., CTSI-Global is an international corporation that
provides supply chain management solutions for all
aspects of the supply chain. Its core services include
transportation management, freight audit and pay-
ment, business intelligence, and global consulting.
The company processes over three million transac-
tions, daily, and over $9 billion in freight, annually.
