104 Business View - November 2015
So, what sets Allstate apart from the competition? “Cus-
tomer service,” says Barrera. “We go above and beyond to
satisfy our customers’ project needs. Of course, there are
issues that arise – schedule delays, rain delays, materi-
als missed. Much of the material we supply on the front
end, a sub-contractor installs before we can even mobi-
lize. If there’s a problem we react quickly. We’re set up in
a way that we can usually turn anything around within a
day. That’s what we sell to our clients – that we value their
schedule, and supply them the service they need, when
they need it most.”
Allstate doesn’t keep inventory on hand, it orders raw ma-
terials as needed from service centers (warehouses that
buy and store material from steel mills). Mills have a rigid
time frame for rolling out certain shapes and sizes, and
they aren’t always accurate. Even though there is a small
upcharge, Allstate appreciates the flexibility in timing from
MANUFACTURING
