136 Business View - March 2015
An initiative that started at Caroline Place and ulti-
mately trickled into the other homes involves a com-
puter platform called “Point Click Care,” which allows
all resident information to be entered at each site and
provides backups to prevent the loss of data. It began
as a function for bookkeeping, then was put to use as
a nursing function as well to track medication admin-
istration.
December marked the launch of “Point of Care,” a pi-
lot project which comes under the same “Point Click
Care” technological umbrella as and enables front-end
staff to track additional resident services like escorts,
tray deliveries, showers and toileting assistance. Caro-
line Place was again the start-off point for the program
before a nurse was deployed to other facilities to train
their in-house staffs.
“All the homes have had some part of the process
started and completed,” Steller-Cain said. “I believe
firmly in everything being on one software, so we’re
not duplicating effort, we’re not making three charts
for one thing. It’s very, very innovative. I don’t know of
any other retirement home that’s doing it to this ex-
tent. Our staff is very good, they’ve picked it up. I’m
very pleased that it’s coming along. It’s one of those
things that makes you efficient, contains your cost and
really adds to your customer service, too.
“Some managers worry about technology. I find if you
just ask your staff, they pull out their smartphones,
they pull out their tablets. They’ve got it going on. They
have fun with it, they gravitate to it and they use it.”
Going forward, Koller’s benchmarking tasks will in-
clude heavy emphasis on independent feedback.
Residents are annually offered a survey by an inde-
pendent third-party provider, and the results for the
last three years have indicated a tangible uptick in
their level of in-house contentment. Staff is also sur-
veyed for feedback and their responses have charted
upward over the same time frame as well.
HEALTHCARE
Bramalea Retirement
Residence in Brampton
