Business View Magazine September 2018

334 335 A trusted partner with you at every step. We are committed to our customers, bringing experience, teamwork, and common sense to banking. Visit us at to learn more. THE REMI GROUP people have to manage multiple service contracts and make multiple phone calls based on those contracts, either to get regular service or to trou- bleshoot an issue they’re having with a piece of equipment.With the Remi solution, they have a single point of contact that takes care of all the servicing, makes sure the appropriate vendor gets called, and takes care of that invoice so that clients can focus on their business. So, we contin- ue to expand and enhance our customer service, while simultaneously building our vendor net- work to make sure we have the best vendors out there who are able to service the most diverse portfolio of equipment out there, so we can be a one-stop-shop for clients.” As a neutral player in the field, and one with a diverse vendor network, Remi has begun to see itself as not only a product offering company, but one with broad consultative capabilities. “Remi, having been in the business for the last 20 years, has a lot of experience in equipment mainte- nance,” Upshaw explains. “We want to assist cli- ents in making equipment purchasing decisions. If we can help them with that, and provide them with information to make well-informed deci- sions, we want to be able to do that.” “The big focus is how can we be better at what we already do well, and how can we leverage new technology to make sure that we’re always ahead of the pace of the industry,” Upshaw says, in conclusion. “So, Remi continues to invest in new technology to maximize operational efficien- cies, and to develop new tools and services that we can provide to our end-users.We want to be a multi-faceted provider, and we’re always trying to evolve to provide the best service possible.” PREFERRED VENDORS n SeqGen Founded in 1998 by Dr. George Yang, SeqGen provides top-quality maintenance and repair service for a wide variety of applied biosystems sequencers, real-time PCR systems, and thermal cyclers. What began as a one-man operation has grown into an international network of service engineers, with corporate headquarters in Torrance, California. n BIS Copy Systems BIS Copy Systems Inc. was founded in 1984 and is based in Schenectady, New York with 24 locations throughout New York State. The company offers sales, service, supplies, and support of digital document systems including Xerox and Sharp Copiers, Oce, Ricoh, and Xerox Engineering machines, scanners, fax ma- chines, printers, and video screens, and other office equipment. In addition, the company’s service department services a variety of office equipment including: Canon, Minolta, Ricoh, Toshiba, HP, Lexmark, Okidata, Bell & Howell, and Kodak. n MultiMedical Systems MultiMedical Systems is a ‘one-stop shop’ for all of your medical equipment needs. We provide repair service, mainte- nance, and sales on general and specialty biomedical equip- ment, endoscopy and surgical equipment, as well as an onsite repair depot with pickup and delivery routes (select markets). We can also supplement your biomed team by placing tech- nicians onsite for any length of time to help your facility get caught up on repairs or periodic maintenance projects. Our technicians, customer service representatives, sales team, and executives are all focused on providing the highest quality equipment, repairs, and service while always keeping in mind that ultimately our work is for the benefit of the patients on which this medical equipment is used. n Lab Squad n Select Bank & Trust