Business View Magazine September 2018

326 327 THE REMI GROUP THE BEST IN CUSTOMER SERVICE F ounded in 1998, by CEO, Dan Schuster, Remi provides equipment maintenance management programs that help its clients analyze, control, and reduce their investments in equipment maintenance. Remi’s Equipment Maintenance Management Pro- gram replaces multiple service agreements and extended warranties with one agreement that costs less and is more flexible than the Original Equipment Manufacturer (OEM) or Independent Service Organization agreement. The compa- ny does not maintain or repair equipment, but rather is service-vendor neutral, providing a single point of contact for managing service events. Its solution delivers coverage that includes the costs associated with parts, labor, travel, emer- gency repair, and preventative maintenance. Remi’s customers include government entities, including cities, counties, and states; colleges and universities; hospitals and healthcare organiza- tions; research laboratories; large grocery store chains; banks and credit unions; and companies in the medical, scientific, testing, telecommunications, AT A GLANCE THE REMI GROUP WHAT: Provides equipment maintenance management programs WHERE: Charlotte, North Carolina WEBSITE: