Business View Magazine - October 2016 51
tomer service reps. They go over there, they cook on
it, they clean it, they tear it apart, they know how the
igniters work, they know what burners are in it, they
know how they go in, they know how to convert them.
So, when a customer calls us, we’re not just trying to
sell them a product, we actually know the product, in-
side and out, better than anybody in the business. And
I know this because, I know the storefront business; I
have an internet company, so I know the internet busi-
ness; but I also have a distribution facility, where I’m
