Business View - May 2015 117
Todd Doege, actually began his stint as an employee
when it was a much smaller operation before purchas-
ing the operation in 1989. Doege now shares owner-
ship with Mark Stack.
“He figured, if I’m going to be out there doing all the
jobs, I want to make something more than just my
hourly pay,” said Jennifer Sames, a service and admin-
istration manager.
“He’s a seasoned mechanic himself, and he sought to
differentiate himself by providing top-notch customer
service on repairing people’s forklifts. Regardless of
the size of the company, whether they were one forklift
or 20, he treated them the same way.”
The workforce was at 50 employees two years ago,
but has since swelled to 61 – which includes 18 road-
service technicians who travel to customer sites for
daily forklift repair calls and scheduled preventative
maintenance appointments. Two semi-trucks are also
dispatched daily to deliver sold machines and move
rentals from location to location as needed.
Nine in-house mechanics work on the company’s fleet
of equipment that’s available for rental or sale, and
on repair jobs that are brought in because they’re too
large to do at a customer’s own site. Additionally, eight
salesmen sell new and used equipment and service
agreements and five more employees work in the parts
department, sourcing parts for the customer base and
technicians.
AT A GLANCE
WHO:
Quality Forklift Sales & Service
WHAT:
Provider of repair, service, rentals and
sales on all makes and models of lift trucks and
other material handling equipment, specializing in
hard to find equipment and parts
WHERE:
Corporateheadquarters inShakopee,Minn
WEBSITE
:
SUPPLY CHAIN / LOGISTICS
