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186 187 We focus on building great partnerships wherever we go. For 40 years, we’ve been partnering with auto franchises to deliver the best possible service to dealers and their customers. Together we’ve created an exceptional customer service experience to serve customers throughout the life of their loan. And we’re committed to continuing to build those relationships throughout our area. Our roots date back to 1828 when Citizens Bank first began offering retail and commercial products to individuals, small businesses, middle-market companies, large corporations and institutions. It’s that collaboration that brought us to where we are today. To find out more, call our Dealer Services Group at 1-800-610-7300. © 2017 Citizens Financial Group, Inc. All rights reserved. Citizens One Auto Finance is a brand name of Citizens Bank, N.A. GIVING YOU THE ADVANTAGE. Visit us online and see howwe develop the winning strategy for your company’s inventory. Parts are a key dealership asset. Whether you use an outside inventory service or internal resources, Certified Management Services can help maintain the integrity of the physical inventory process better. We supply you with a certified value for your parts inventory, an analysis of your parts operations and inventory management, and recommendations of how to improve profit and CSI. We create a comprehensive review of your inventory and help you streamline your parts inventory control system. www.certifiedmgmt.com THE NAPLETON AUTOMOTIVE GROUP we can call another location and get it from there. There are a lot of snowbirds, so when they go from Illinois to Florida, we can continue to service their cars. So, our geographic diversity helps.” What has also helped, according to Naple- ton, is the sort of fiscal discipline and strong cash management skills that her father, Ed, has displayed over the years; something that came in particularly handy during the Great Reces- sion, when not all car dealerships survived the economic downturn. “We’ve been growing like gangbusters since 2008,” she declares. “We had the cash on hand to continue to acquire loca- tions and grow. And that was a huge plus for us at that point in time; that he’d been so disci- plined from a cash management standpoint.” But, in the end, being family owned and operated, while employing the strong work ethic and common courtesy first displayed by great-grandfather Edward W., has been the most important characteristic that has kept the Napleton Automotive Group alive and profitable for over 85 years. “One of my great-grandfa- ther’s sayings was ‘customer satisfaction is the number one priority.’ Because, obvi- ously, if you don’t have cus- tomers, you don’t have any business. And if you’re not focused on customer service, retaining the customer af- ter the purchase or service, you’re missing out because customers have so many choices. Even though we’re a large group, we’re still family owned. Family members are here at the office every day, involved in day-to-day opera- tions.” Over the years, the com- pany has also been a good corporate citizen in the com-