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176 177 In the next five years, Clean Seal has plans for more additions to the product line. They are currently doing some molded hose for engines – all custom at this point –very specific to individu- al customers.Whereas, the standard hose line they sell is a fuel injection hose, fuel fill hose, found on many types of machinery and could be used by anyone. But more custom work is the di- rection the company is heading. One of many valuable long-term suppliers is 3M. Klotz says, “We’ve worked with them for a long time, and use a lot of their heat-activated tape systems to apply our products. On the cus- tomer side, it’s hit and miss.We’ve held onto long-term relation- ships with the larger RV manufacturers, though, it’s a little more difficult in this generation when some of the guys that started these companies are retiring. So, we need to develop new rela- tionships and earn their trust all over again. “At Clean Seal, we care about our customers.We’re not just out 877-273-2444 | www.pssiusa.com YEARS 20 Proud provider of Clean Seal’s ERP solutions for over PSSI helps manufacturers and distributors install and deploy full enterprise software systems. Our emphasis is on meeting each client’s unique business and workflow requirements. Our deeply experienced and certified team of busi- ness consultants utilizes a variety of software tools that can improve your team’s productivity, includ- ing Microsoft Dynamics NAV, the solution deployed at Clean Seal. For more information call or visit us online: PREFERRED VENDOR n P.S.S.I. www.pssiusa.com CLEAN SEAL, LLC In an industry with intense competition, Clean Seal has created valuable re- lationships with suppli- ers and customers, and always maintained a high regard for quality prod- ucts and quality service over the years. there to make a fast buck, and then send them down the road. I want to treat a customer how I would like to be treated from a supplier. That is so important. I talk often with our production staff about the appearance of the product, the quality of the product, and I usually end with ‘treat the product like you would be buying it.’ Just put yourself in the customer’s shoes. Make sure you’re not sending anything out that door that you wouldn’t personally use yourself. Treat the customer with respect and care, making sure it’s the right product and the right fit for them. That way, you develop complete satisfaction and trust.’”