Business View - July 2015 35
Home’s bucolic surroundings. “There’s lots of green
space around us. It’s not unusual to see lots of nature,
anything from birds to deer. That’s pretty special for
our seniors. They can look out their windows and see
gardens, trees, and birds.” She also alludes to the fact
that the Home’s 300 employees, many of them long-
standing, are “satisfied and engaged.” She continues,
“We’re very much committed to quality initiatives. We
have a huge quality framework that we work on in
every department, every service level. You’re always
looking to improve.”
Michaels’ pride in her staff shines when she speaks
about the 2014 fire that caused a million dollars of
damage in a non-residential area of the campus. “Our
emergency preparedness and planning kicked in very
well, and we had no injuries to the residents, or the
staff, or anybody. We’re very proud of that.”
HEALTHCARE
