| Cover | 1 |
| Contents | 4 |
| Editor's Note | 7 |
| Opening Lines | 8 |
| The top 10 emerging technolgoes over next 12 months, according to ECRI Institute | 18 |
| Talking Seniors' Care: Donna Rubin | 20 |
| Talking Business: Wendy Nicklin | 26 |
| John Noble Home | 32 |
| Spectrum Health Care | 38 |
| VON Canada | 42 |
| Plastics Pipe Institute | 51 |
| Corma, Inc. | 56 |
| International Franchise Association | 62 |
| G6 Hospitality | 66 |
| Re-Bath and 5-Day Kitchens | 76 |
| Apricot Lane | 84 |
| The American Short Line and Regional Railroad Association | 90 |
| New York Air Brake | 96 |
| National Automobile Dealers Association | 106 |
| The Price Simms Auto Group | 110 |
| City of Upper Arlington | 116 |
| Warren, Ohio | 122 |
| Albany, Georgia | 128 |