254 255 experience: “So,on our newwebsite,one of the things we’re looking at doing is enhancing the ease of doing business towhere people can enter in the quote in- formation for a desired trip,andwe can respond to the customer faster withmore instant pricing.To have that experience you havewith the airlines-that’s what the charter motor coach businessmisses.” In summing up the company’s newbusinessmodel, Currie spotlights its fivemain areas of focus.The first is constant innovationwhen it comes to adding new technologies and amenities that improve safety,com- fort,and customer service.The second is a dedication to providing new,state-of-the-art vehicles that its cus- tomers require.Third is the company’s alignment with its sister companies,as well as with their extended networkof vendors that Kincaid Coach can relyupon for vehicles,parts,and labor.The fourth is the afore- mentioned newfacility that is going to be event driven and dedicated to customer service and entertainment. Last,but not least,is the company’s continued devotion to community service highlighted by its strong history of philanthropicgiving. “We have a newbusiness plan,we have newpeople, we have newmarketing,andwe’re having fun doing it,”echoes Kincaid.“We are re-introducing ourselves to our customers,to our partners,and internally,to our- selves.Wewant our previous customers to tryus if they haven’t in awhile.They’ll be impressed.” KINCAID COACH SCOTT KINCAID DON KINCAID PREFERRED VENDORS n Motor Coach Industries, Inc. www.MCIcoach.com Motor Coach Industries, Inc. manufactures and sells luxu- ry coaches for use in charters, tours, line-haul, and shuttles, and public sector coaches for commuter/transit, education- al institutions, prisoner transport, and federal agencies. It also provides pre-owned coaches, vintage parts, air system components, brake shoes, brushless motors, filters, LED lights, and more. In addition, the company offers after sales support services that include technical training, emergency roadside assistance, and other services. The company was incorporated in 1962 and is headquartered in Des Plaines, Illinois. n Go Ground www.goground.com n All Star Awards www.allstaryeswecan.com www.allstaryeswecan.com 835 W. 39th Street | Kansas City, MO 64111 Phone: (816)531-3635 | Fax: (816) 531-7376 Monday - Friday 9:00 a.m. - 5:30 p.m. Saturday - By Appointment Only Proud Partner of Kincaid Coach