Business View Magazine | Volume 8, Issue 8

92 BUSINESS VIEW MAGAZINE VOLUME 8, ISSUE 8 Consolidated Appraisal Services Company Leading appraisals in Ohio and Indiana No matter what type of real estate is in question, our experience and education as licensed appraisers make us qualified to provide residential, commercial, industrial and agricultural valuations across Ohio and Indiana for clients ranging from national mortgage companies to local lenders or individual businesses and consumers. For more information www.cappraisal.com 22253 Blank Pike, Wapakoneta, Ohio 45895 | 419 568-1836 “But for ongoing customers, I really think that we’re going to use that product quite a bit.” Citizen National Bank also upgraded their online offerings last year, making it easier for clients to open certain accounts online, and enhancing online security alerts. Additional training was provided for staff on new processes, so they could confidently provide the quality of service that customers are accustomed to. On the retail side, the bank has added Zelle, a program which makes it easy to send and receive money person to person, an option which is secure, convenient, and easy for customers. As a community bank, Citizens National Bank supports the neighborhoods it serves. Last year, the bank contributed to over 240 local events and organizations. Giving back is an important part of the company culture, where the staff collects pop tabs to donate to Ronald McDonald House of Northwest Ohio, sends valentines to local nursing homes, and donates warm clothing were really limited in capacity. We helped them with that, and with their PPP loan. As a result, we did a video for them and we use that in tandem with the CBAO (Community Bankers Association of Ohio), as an example of someone who really needed assistance during COVID, and how we were able to help them out.” Working remotely and keeping the operations of the bank running during COVID has meant technology upgrades. DocuSign is a product that allows customers to add their signature to documents from the comfort of their homes. Increasing access to this product was extremely beneficial when processing more than 1,700 PPP loans during a time when people were told to stay home. “In the future, I would see us continuing to use that, although we certainly want people to come in the office, so we can shake hands and meet them for the first time,” says Faulkner.