Business View - August 2015 101
processes that ensures suc-
cess for its franchisees. She
explains: “Top-performing
franchisees are usually
very disciplined and when
you buy into our franchise,
you’re buying into a process
- these are things that we’ve
gone out and tested and
tried. People who are suc-
cessful are the people who
are going to buy into the pro-
cess that we have already
set up.”
Key to the Grease Mon-
key Brand is the training
regimen it offers to all of
its franchisees, called the
Technician Training & Certi-
fication or Certified Pit Crew
program. Ralph Yarusso is
the Senior Vice President
for Operations & Business
Development at Grease
Monkey. He talks about the
rigorous standards the com-
pany has put in place for all
FRANCHISE
