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This is something where we’ve always stood out differently
from our competition; we were the first ones to go down
this path. We give the operator the ability to be the first
line of defense and then we have 24/7 support at no cost
to the customer for the life of the machine.
system display, or right within the system,
itself, Dow says that “most operators can
solve just about any problem that comes
up.” However, if they can’t, the company
offers a 24/7 phone support.
“This is something where we’ve always
stood out differently from our competition;
we were the first ones to go down this
path,” he continues. “We give the opera-
tor the ability to be the first line of defense
and then we have 24/7 support at no cost
to the customer for the life of the ma-
chine. So, even the systems that we have
out there that are 16 years old, we still
offer 24/7 support and we still support the
components on those systems.”
Because of Panther’s combination of
innovative engineering, precise manufac-
turing, and excellent customer support,
Dow says the company has prospered
largely through word-of-mouth, and with
the aid of a few strong partners and inte-
grators that have carried its banner and
helped to get the company to where it
is today. In addition, Panther has always
participated in the industry’s largest trade
shows: the PACK EXPO put on by the
Association for Packaging and Processing
Technologies, and the Material Handling
Industry of America’s MODEX and PRO-
MAT events. But last year, the company
finally added its own marketing manager,
Spencer Winegarden, who is now re-
sponsible for its digital strategy, including
the oversight of a much more optimized
website and an enhanced social media
presence.
Dow admits that Panther’s robust
growth has created some challenges
for this pioneering company with an
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Company Vice President Christian Dow