Business View Magazine
5
Patricia Sbrocchi, Director of Operations at Spectrum
Health Care, believes that this diversification is what
makes them stand out and drives their success.
“It’s really looking at putting that thread through the
patient experience of health care,” she said. “The
whole focus is really on trying to keep patients in their
home and what services are required to be able to do
that.” When deciding on the best staff for these ser-
vices, Spectrum Health Care always ensures that the
caregiver assigned to each client is the right match
through rigorous screening to ensure that the needs
of the client match the skillset of the employee. On top
of the standard interview and reference-check, each
employee is bonded, insured and required to attend a
comprehensive orientation.
With the integration of the aforementioned Seniors for
Seniors and Spectrum Patient Care into their business
model, the versatility of Spectrum Health Care’s reach
creates a broad demographic.
“We have a population size that works around the
acute type of services, patients being discharged from
the hospital after surgical procedures, but also a fairly
extensive senior population as well,” said Sbrocchi.
Given the diverse nature of the clients and their needs,
Spectrum Health Care makes sure that they have lines
open to effectively support and give them a voice.
“One of the most important partnerships is through
our association with the Ontario Home Care Associa-
tion. That’s where we work with all of our competitors
to inform and advocate for our clients with the govern-
ment,” said Lord.
When questioned about their future plans and goals
for the company, both Sbrocchi and Lord were clear
in their desire to continue to improve and develop the
wide range of services that Spectrum Health Care of-
fers.
“Our new technologies and continued expansion to
grow not only in the homecare sector, but in the other
division lines that we’ve been able to purchase,” said
Sbrocchi. “We’re always looking for new opportunities
and expansion geographically as well.”
“Just keep moving forward,” said Lord. “My goal is to
increase the value of the company, which we are doing
each and every day. Keep giving high-quality services
to our clients and making sure that we’re making im-
provements where we need to make improvements.”
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