like culture that is, to a large extent, self-managing. “We’re very good at what we do because we don’t try to do a lot of things. As we handle these pets, we do everything the same way, every single time… and to a certain extent, it becomes self-managing because everyone has the same motivations and that’s to do things right,” Ezell says. Interestingly enough, the only thing that counterbalances this operational uniformity is the franchise’s deeply empathetic approach that still recognizes that each pet is an individual. The Dallas franchise’s exemplary management and operations are so effective that it has been designated as the brand’s training center for new franchisees. QUALITY PARTNERSHIPS, COMMUNITY ENGAGEMENT, AND FUTURE GROWTH All American Pet Resorts’ partnership strategy is deliberately one that focuses on quality over quantity. For Dimitroff, finding the right partners who share his passion and dedication is far more important 99 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 09 ALL AMERICAN PET RESORTS
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