The experience was so personable that he’d even gotten the opportunity to meet with one of the company’s founder, Art Rimbold. “I spoke with Art and said to him, you know, I would love to talk to you about being the first franchisee in the system. I’d love to understand how the business model works, and what it would take to be a franchisee,” Dimitroff says. While the timing wasn’t right then, a call from the founder in 2017 brought Dimitroff back to the company as executive vice president. After a sixmonth trial period, he left his 20-year career in the automotive industry to join full-time. It was a decision that Dimitroff never looked back from. In fact, his passion for the business and his engagement with franchisees led him further into the business, to the point that in just October of last year, Dimitroff bought out Rimbold’s ownership, making him a 90% owner of All American Pet Resorts LLC. Now, as CEO and Managing Member, his passion for helping others achieve success through the franchise system is a core driver of the company’s mission. And the company’s core mission and competencies have remained largely consistent since its founding; however, its internal operations have vastly improved. Jim Ezell who leads the longest-running Franchise in Dallas says .“When I first joined, the franchise did not have all of the support mechanisms we currently have… It’s been great to watch Stephan’s rise and contributions within the business, which have been more of an active support role than what we had starting out. So, as a franchisee, I’m very pleased with how things are operating.” Fortunately,All American Pet Resorts has not gotten lost in its success. The franchise largely recognizes that in today’s society, pets are often treated like children, and therefore receive the same level of care and attention. THE ALL AMERICAN MANAGEMENT PHILOSOPHY All American Pet Resorts sets itself apart from the competition through a comprehensive approach 96 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 09
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