the home office is qualitative, not quantitative. Building or selling 50 to 75 resorts a year is not as important to us at the home office as it is to find appropriate partners who are focused on being good brand ambassadors and are dedicated to their success.” In fact, Dimitroff’s professional trajectory perfectly embodies the type of commitment that the franchise is looking for. Formerly the company’s Executive Vice President, Dimitroff expressed his enjoyment of his work so much that he and his wife Stephanie, bought a 90% ownership stake, after which he transitioned into CEO and managing member. Above all, the All American Pet Resorts brand is built on authenticity and trust. This is exemplified by the franchise’s Dallas location, owned by Jim Ezell, Dallas’s top and longest-running franchise owner. Ezell’s operation has embodied the All American Pet Resort ethos to such an authentic extent that he has been entrusted with having his franchise serve as the brand’s training center for new franchisees. And of course, the trust doesn’t just occur internally, as the home office has also formed genuine partnerships with companies like Live Oak Bank, one of the nation’s most dignified and upstanding financial companies in the pet care industry. For All American Pet Resorts, business is not merely transactional; it’s about setting an industry standard of excellence and heartwarming customer service. A FRANCHISE ROOTED IN PASSIONATE PET CARE In 2005, when Stephan Dimitroff and his wife sought boarding for their bull mastiff, Hugo, they came across an exceptional company called Pet Ritz America, which was later rebranded into All American Pet Resorts due to a brief legal dispute with Ritz Carlton. Dimitroff noted being extremely impressed with the remarkable service and level of care he received at the Resort, especially with how comfortable he was leaving his puppy with them. 95 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 09 ALL AMERICAN PET RESORTS
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