FAMILY ROOTS, BUSINESS SUCCESS A defining characteristic of H&H Products is its family-oriented culture, which extends well beyond the Hartley name. “Out of our little over 80 employees, 22 have a family member working here,” M. Hartley explains. “We’ve got brothers, mothers, fathers, sisters, wives, cousins — it’s a lot of family.” For Hauptvogel, this approach is directly linked to customer satisfaction.“It’s a very collective effort in an impressive 50 percent increase over that figure, followed by additional gains in 2023. “Last year was up five or six percent, and we continue to grow,” M. Hartley notes. This ability to rebound so quickly speaks to H&H’s operational agility, the loyalty of its customer base, and the adaptability of its leadership. In a sector where many companies struggled to regain their footing, H&H emerged stronger, with new opportunities in both domestic and international markets. 128 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 09
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