By empowering clients with knowledge, AC Moate fosters trust and transparency, reducing the prevalence of substandard practices in the industry. “We capture all this data and it allows us to make effective business decisions… we can look at what our future growth is going to be, what materials we’ll need, what equipment we’ll need, as well as what we need to bring to other markets to have the growth we want,” Harris states, emphasizing the boost to the company’s predictive analysis the software has provided. Additionally, the company regularly conducts classes and lunch-and-learn sessions to teach property managers the best practices for parking lot maintenance and liability mitigation. Internally, the company is also investing in a comprehensive training program for employees. 68 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 09
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