as well as provide valuable metrics to understand the needs of the campus. The university has introduced dynamic forms that significantly streamline the process and ensure requests have the necessary information based on how the requestor has submitted the information. One such innovation is the integration of the university’s ICT form, one of its main procurement forms, into the TopDesk platform, a comprehensive ticketing system. The TopDesk platform automates workflows, ensuring compliance and efficient processing of procurement requests. It comes with premade templates that can be filled out and placed into the larger workflow with the push of a button. For larger job order contracts, CSUN leverages a platform called Gordian that helps with contract management and execution. “We make sure to meet the CSU bidding thresholds, but if we have to find other vendors, we try to negotiate… but for the most part, the department is the one that does the research and knows who they want to buy from,” Flugum explains. CSUN is also continuously evolving its procurement processes through technological innovations. This has helped ensure requests are handled promptly Civil Engineering Construction Management Survey & Geospatial Environmental Consulting Balancing the Natural & Built Environment 126 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 09
RkJQdWJsaXNoZXIy MTI5MjAx