Business View Magazine - Sept 2023

232 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 9 and our abilities in supporting our customers,” he says, “so that’s a plus. We’re fortunate. We put a lot of time and effort into it, and this is part of our culture and vision that every employee shares within the company.” Aero, he adds, wants to be the top repair supplier to its customers, and their efforts are paying off. Last year, the company earned four awards. This was of course a team effort, says Imparato, with victory coming from everyone, from the board of directors to the management teams to the employees themselves. A large cargo operator recognized Aero with the Top Repair Supplier and Most Improved Repair Shop awards. “We’re very proud of that,” Imparato declared, “and I can tell you: the competition is really, really high.” suppliers is paramount. Dun & Bradstreet (the American data and analytics company that helps businesses by providing them with relevant information), the United States Departments of Customs and Border Control, and other such entities help Aero when it comes to making these choices for just the right suppliers. “We run them through to make sure that they meet our criteria, they’re supportive, and that they have good performance,” says Imparato. He adds that having the right inventory on hand at the right time is another critical aspect of Aero’s business model. Most of all, says Imparato, it’s a commitment to top-notch customer service that makes Aero Instruments and Avionics what it is. “We’re known for our quality, our adaptability,