Business View Magazine | September 2022

147 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 9 GRISÉ GRISÉ Audio Visual is a family-owned and operated business that has served the Erie-Area since 1947, GRISÉ provides highly-qualified technicians and superior service for both corporate and private events. From rentals & sales, to installations and duplication, GRISÉ offers professional services at a reasonable cost. and is the AV company to depend on and ensure your event is a success! AUDIO VISUAL 2406 Cherry St, Erie, PA 16502 (814) 452-4465 • grise@erie.net www.facebook.com/griseav BAYFRONT LANDING promoting the brand is very much back on the business agenda. Helping to address its increased business, the Bayfront Landing group has worked with different partners to help move its convention plans forward. They are also cognizant of making sure the conference team is providing the right type of customer relations. “We often talk in terms of customer experience versus customer service,” Pine describes. “A customer’s experience is about a lot more things than just a friendly voice on the phone or getting things in a timely manner.” To best provide a seamless customer experience, the management of Bayfront Landing ensures that the conference staff is walked through the appropriate ways that demonstrate to clients a competency beyond what other convention and meeting centers may provide. “If we look at ourselves as compared to our competitors, we are up in the corner of the state, so a statewide or regional booking means travel is on the list,” Pine outlines. “We may not be the top choice if travel is the only decision element. So we have to be really good at all the other things. We partner with other companies to create efficiencies for customers and we strive to provide a customer experience that exceeds others.” One area in which Bayfront Landing has gone the extra mile, proving it is giving the competition a run for its money, is in its food and beverage offerings. Prior to the onset of the pandemic, Bayfront Landing was able to offer its customers an exceptional menu with many options. But then COVID-19 changed the restaurant game with the restrictions put in place that affected buffet options. Pine argues that these restrictions served as both a curse and blessing for the restaurant staff. “All of a sudden buffets were seen in a totally different light because you share tongs or maybe buffets set up in the event center did not have