Business View Magazine | September 2022

111 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 9 LUMBEE GUARANTY BANK forward. He asserts, “The customer’s behavior has changed, their expectations have changed as far as wanting to have those different delivery methods available. I don’t foresee us going out and closing a bunch of branches, but those are the kinds of things that you have to consider when you are thinking about potentially expanding. Do we really need brick and mortar, or can we expand in another way? Can we expand in a virtual environment?” As for why clients continue to bank with Lumbee Guaranty Bank, Chavis believes the answer is simple. “People bank with people. You have to that allowed us to do that, and we were able to continue to accomplish everything that we needed to do, with about 30% of our workforce working from home,” Chavis explains. At that time, customer facing personnel remained in the branch, serving clients with additional safety measures in place. With lobbies closed for close to a year, and visits to the bank by appointment only, Chavis notes that there was a change in customer behavior during this time, with many clients shifting to mobile and online banking. As this trend continues, Chavis reports that it has brought forward the question of how much of a brick-and-mortar presence Lumbee Guaranty Bank will need moving