sept-2017

90 91 ucts to its portfolio,the ongoing changes within the company,itself,will further informBlytheco’s future direction toward itsmanyclients.“Client relationship management,marketing automation,and education around howto have a great culture in your organiza- tion is a directionwherewe’re headed,”she states.“So I see usmoving and shifting fromproduct focus into more consultative services-howto get themost out of your employees; howto offer a great customer experi- ence.And that’s based off of the experiment that we’ve had,internally,with our own company; the transforma- tion of our culture and organization,and howwe have learned a lot of things and adapted tools for ourself so that we can create better customer experiences,better employee experiences,and better interactionwith our consumers and prospects.” Of course,Blythecowill also continue to provide the finest accounting and business systemconsulting,in- stallation,training,support,and customprogramming available fromsuch providers as Netsuite,Acumatica, Salesforce,Act-ON,Infor CRM,and especiallySage,its main business partner since 1980. Hanson relates that Blytheco is currently in the process of reworking its entire customer serving team. “We’re reducing the amount of accounts that each one of themowns andmaking sure that our veryhigh-val- ue clients that needmore specialized attention–may- be they’re growing really fast,or they’ve got specialized needs–arewith a team that can go out more often and service them,in person,”she explains.“We have found that showing up in our clients’offices helps us identify issues that maybe they’re not even realizing are there,and then being able to have those conversa- tions with them.Alongwith that,we’re overlaying an executive sponsor to a good portion of our clients so that they’re getting some sort of leadership,either from one of our executive teammembers or one of our managers,whowill come out and visit themat least once a year.So,we’re gettingmore out into the field thanwe have in the past.Alot of companies are going in the opposite direction andwe have learned that there are things that you seewhen you’re onsitewith a company that you don’t necessarily seewhen you’re remote,and those things are important.” Hanson adds that,in addition to adding newprod- PREFERRED VENDORS n Century Business Solutions www.centurybizsolutions.net Headquartered in Irvine, Ca., Century Business Solutions special- izes in developing payment processing applications that facilitate electronic payment processing within the workplace, enhance trans- action security, and increase client profits. n Scanco www.scanco.com Since 1989, Scanco has been a leading provider of supply chain automation software and services. Since our inception, we have focused on innovative warehouse management solutions with a unique technology-driven approach.Our solutions deliver unequaled efficiency and visibility for distribution and manufac- turing companies around the globe. From basic barcoding to the most complex distribution and manufacturing operations-Scanco software is positioned to growwith our customers ever changing business needs.We are focused on providing top-tier, fully integrat- ed automation solutions built specifically for your ERP solution. Today, thousands of world-class distribution and manufacturing companies have automated their facilities with cutting-edge Scanco technology. n DataSelf www.dataself.com DataSelf Analytics is a powerful, fast-deploying BI system for mid-sized organizations. Enterprise-level polish and speed. 5000+ starter reports/dashboards/KPIs, Tableau and data warehousing. Preconfigured for Acumatica, Infor CRM, Microsoft Dynamics 365 AX CRM GP NAV SL, Sage 100, Sage 300, Sage 500, Sage CRM, Sage X3, Salesforce and others. BLYTHECO LLC