Business View Magazine | September 2020

51 BUSINESS VIEW MAGAZINE SEPTEMBER 2020 AR I ES INDUSTR I ES , INC . long-term relationship that carries through the entire process, from when the order is taken, to when the equipment is out working in the field and a customer calls in with questions from a technical standpoint – repairs, parts, everything. “We want customers to return, so we continue to support them through the lifecycle,” says Brown. “That’s what we’re proud of here.” The pipeline industry is a harsh environment and Aries products are designed and built to work in that. In terms of support, the company provides a customer service call center where customers can phone in for answers to technical questions about the equipment. Aries also offers equipment loaners, with the ultimate goal of keeping customers working and productive. They also work with suppliers to make sure they’re providing the right material, so Aries products are able to perform with excellence in the pipe. Since the company designs and manufactures the equipment it sells, research and development is a huge component due to the advanced technology required. President & CEO, Larry Brown