Business View Magazine September 2018

330 331 network, data processing, general office, security systems, financial equipment, and mail process- ing industries. Under the program, should an or- ganization’s equipment fail, one of Remi’s service providers will perform onsite repairs, receive the field service report and invoice, review and pro- cess all documents, and mail payment directly to the service provider. Since its inception, The Remi Group has: n Analyzed 850,000+ vendor service agree- ments valued at $1.9 billion n Covered more than 800,000 pieces of elec- tronic equipment n Worked with 2,500+ service vendors across the country n Managed more than 1 million service events Dana Upshaw is Remi’s new Chief Revenue Offi- cer, having come onboard in 2017. She is respon- sible for all aspects of the company’s revenue activity, including new mar- ket segments and distribu- tion channels. She explains that, going forward, Remi will continue to focus on its core business segments: govern- ment, higher education, and healthcare. “We are grow- ing and we want to be the pre-eminent market leader in the equipment manage- ment space,” she says. “We’re trying to diversify ourselves in how we meet the needs of our cli- ents and a lot of focus has gone into becoming regionally-based and regionally-focused.While still headquartered in Charlotte, North Carolina, we’ve deployed a strategy to include regional workforces located throughout the U.S. so that we can be closer to our existing customers along THE REMI GROUP DANA UPSHAW CRO It began as the dream of SeqGen, Inc. founder Dr. George Yang, to create a com- pany that’s focus is dedicated to excellence in service. No matter the need, Dr. Yang with a Ph.D. in Molecular Biology in com- bination with an MBA, worked diligently to position SeqGen as the company customers and non-customers would turn to for reli- able support and knowledge. The vision to develop a partnership with REMI began many years ago and continues to go strong. We value the mission that REMI worked to develop with SeqGen as the alternative provider for DNA analyzer and Real-Time PCR maintenance options. People usually wonder: “Why would they choose a third-party service provider over OEMs?” Quality Service - Our focus is always to meet the needs of a customer. Our engi- neers are the most knowledgeable in the business, providing transparency in service. SeqGen’s engineers are passionate about what they do. Eager to pass on their knowl- edge, this comprehension offer peace of mind to the end-user. Reasonable Cost - SeqGen strives to pro- vide the best customer experience that is budget friendly. Quality is never sacrificed for our economical service options. This allows the labs to allocate funds towards other projects, yet still know their instru- ments are maintained at the highest quality. Responsive Communication – When an instrument malfunctions it is never at an opportune time. SeqGen understands that time is critical. We are focused on trouble- shooting the malfunction to the root cause. Straight-to-the-point to diagnose allow for quicker onsite response and accurate cor- rective service performed in one visit. 1725 Del Amo Blvd, Torrance, CA 90501 // 877.377.3743 // info@seqgen.com