Business View Magazine - September 2015

4 Business View - September 2015 Business View - September 2015 5 Contents September 2015 Editor’s Note ................. 7 Opening Lines ................. 8 AASE AASHE Sees Sustainability Progress Northern Arizona University A gold star school at the forefront of campus sustainability National Association of Tower Erectors Playing a vital role advancing safety in the wireless industry Helping Infrastructure Partners Achieve Goals Phoenix Tower International bullish on Latin America opportunity Providence Manor Enhancing quality of life for frail seniors in southeastern Ontario Talking Business: Jan Legeros 30 minutes with the executive director of the Long- term & Continuing Care Association of Manitoba Riverside Lions Providing housing, security, and hope for seniors The Salem Home Revolutionizing relationship-centered care Palmetto Railways Storied railroad company travels a straight track in south carolina The Aluminum Association Advancing the agenda of the “miracle metal” Steel Grip Inc. Knowing their niche empowers this design/manufacture stronghold clean and green manufacturing construction 20 22 28 34 96 102 108 116 58 66 72 48 Big R Bridge 116 The Salem Home 72 Steel Grip Inc. 58 Palmetto Railways 84 Liniform Service National Automobile Dealers Association Study Outlines Best Practices to Improve Dealer Performance in Digital Age Dolan Automotive Group “We’re here to make a customer for life.” Summit Automotive How customer satisfaction and employee empow- erment drove 170 percent percent EBIDTA growth in three years automotive 126 130 122 The American Short Line and Regional Railroad Association Small customers are not small customers to small railroads Big R Bridge The right bridge, built right supply chain /Logistics 48 42 The top 10 emerging technologies over the next 12 months, according to ECRI Institute HLAC Ebola Scare Illustrates Importance of Standards Liniform Service Custom solutions for linen and uniform needs Talking Seniors’ Care: Donna Rubin 30 minutes with the CEO of the Ontario Association of Non-Profit Homes and Services for Seniors (OANHSS) health care 80 84 90 78