safety programs and their new ERP system—while deliberately keeping customer-facing functions, like their local call centers, decentralized. This ensures that customers can always call their local office and speak with someone they are familiar with. This hybrid approach is what makes ESI a true disruptor in the industry, and it is the fuel that drives its growth, allowing it to consistently deliver better, faster service to its clients while challenging the status quo. One thing is certain: Elevator Service Inc.’s unique balance of local autonomy and national-scale support will continue to change how clients view their service partners, carrying this stellar company straight to the top. PREFERRED VENDOR/PARTNER n G&R Custom Elevator Cabs www.gandrcustomcabs.com G & R Custom Elevator Cabs is a provider of high quality elevator cabs, interiors and related components. Our experienced sales and engineering team assists regional and national elevator contractors to meet the goals and requirements of any given project, after which our skilled fabricators bring that vision to life. n Lift AI www.liftai.com Lift AI modernizes elevator management. Our B2B SaaS turns service records, contracts, and IoT signals into actionable insights. Owners, consultants, and service companies gain transparency, faster decisions, and lower lifecycle costs. From proposals through compliance, we unify data, automate workflows, and surface savings—creating safer, more reliable elevators and accountable operations n BOMA www.boma.org Because of this, clients with buildings in multiple cities may not realize they can partner with ESI as a single vendor. To overcome this, ESI’s leadership acknowledges the need for greater marketing and is working to promote its business model. However, at the same time, they are resisting the temptation to centralize everything within the company. The company follows a philosophy of “ thoughtful centralization,” unifying what matters most—like 58 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 10
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