and artificial intelligence, AllCare is mindful of preserving the human connection that defines its model. “It is obvious that more automation and AI are happening everywhere,” Janasik reflects.“But health care is still a personal experience.You want to speak to your doctor or provider, and that will continue.” Sennhouser adds that the organization resists the temptation to replace human interaction with technology simply for efficiency’s sake. “We could automate a lot, but instead we have live people answering calls, and our lobby is always filled with people seeking services. For many of our members, face-to-face interaction is the best way to get help.” That commitment, leaders agree, will remain a key differentiator for AllCare as the industry evolves. By blending innovation with compassion, the organization ensures that technology enhances rather than replaces the personal touch. helping to build the systems and the infrastructure that our communities need. In some ways, we are flying the plane while building it—but that is how local accountability is supposed to work.” RECOGNITION ROOTED IN RESULTS For AllCare, external recognition is welcome but not the goal. “We do great work, and if recognition comes, that’s fine. But the driver is supporting our members, providers, and community organizations,” says Janasik. Sennhouser highlights the difference between awards and the rigorous B Lab certification. “An award might recognize excellence in a single area for one year. With B Lab, you are measured across the board, and you must recertify every three years. That shows consistent high performance at all levels.” BALANCING TECHNOLOGY AND HUMAN CARE As the health care industry embraces automation TRANSFORMING THE GLOBAL ECONOMY TO BENEFIT ALL PEOPLE, COMMUNITIES, AND THE PLANET. Business for Good At B Lab U.S. & Canada, we believe business can do more than make a pro t—it can build a better world. As the nonpro t behind B Corp Certi cation, we work with companies we work with companies that meet high standards of social and environmental impact. Follow the B Corp movement. usca.bcorporation.net 177 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 10 ALLCARE HEALTH
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