By thoughtfully adopting technology, Centera Bank aims to keep its operations lean while continuing to deliver the personal, relationship-driven service that has defined it for generations. BANKING ON PEOPLE Centera Bank’s story is one of perseverance, loyalty, and commitment. From rebuilding after a natural disaster to investing in youth financial literacy, the credit quality and exploring new ways to improve efficiency.Artificial intelligence is one area the bank is considering, not as a replacement for employees, but as a tool to ease administrative tasks. “People aren’t beating down our door to move to western Kansas,” he notes. “So we’ve got to explore ways to be able to do all of our processes with a smaller number of people through attrition.” 125 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 10 CENTERA BANK
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