Campbell says. “Mobile banking, online access — those things are essential. The challenge for us is making sure those digital tools feel consistent with relationship banking.” One standout example is the bank’s approach to mortgage lending. Long-term fixed-rate mortgages may be standard across the industry, but Astra Bank has put its own spin on the process. “What sets us apart is that we service those loans in-house,” Campbell says. “If you have a question, you’re not calling a servicing center across the country; you’re calling someone at Astra Bank who knows you and your situation.You can even come into a branch and sit down with us face-to-face.” HOUSING MARKET TRENDS AND COMMUNITY REALITIES Housing is top of mind for many Americans, and Kansas is no exception. According to Campbell, Kansas has remained relatively insulated from the wild swings seen in other states. “Our state never sees the dramatic peaks and valleys some markets experience,” he explains.“While that can be seen as a Astra Bank employees volunteer at Great Plains Theatre, a local professional theatre in Abilene, Kansas. 113 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 10 ASTRA BANK
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