173 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 10 and nuanced regional variants are equally important,” he states. “These soft factors, often culture-based, help us create compelling business cases for automation solutions. You only gain this nuanced understanding by actually working in these markets.” Navigating the Covid-19 Pandemic: A Shift in Advisory Services The Covid-19 pandemic presented an unprecedented challenge for businesses, and Spinnaker SCA was no exception. “During the pandemic, much of our work centered around helping organizations stay operational while adhering to social distancing requirements,” Garcia reveals. “The challenge was that there wasn’t a one-sizefits-all standard. Different states, counties, and organizations had varying preferences on what they needed to do to stay operational.” The pandemic also led to a significant labor shortage, further emphasizing the need for automation. “We found that labor was not coming back. Labor variability has become one of the most important things to manage, and we have to manage it by starting to deploy consistent automation,” he elaborates. “While automation is crucial, it’s important to note that you still need human beings. The focus now shifts to a different type of worker with different skill sets.” The Perfect Storm: Automation, AI, and ROI As global economies experience a “perfect storm” where automation technology, artificial intelligence, and ROI considerations are converging, Spinnaker SCA is right in the eye of the storm. “Before Covid, distribution was becoming somewhat static in terms of innovation. But now, we have the computing power to manage advanced systems, more players in the automation space bringing costs down, and a heightened need for these solutions,” Garcia explains. This confluence of factors has led to a shift in advisory services, helping clients understand how SPINNAKER SCA
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