Business View Magazine l October 2022

64 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 10 equipment breaks is very costly to a contractor or municipality. Total Support is an initiative to improve equipment uptime through a five- pronged approach. First, we try and get the customer up and running over the phone or by logging into their computer remotely or viewing their equipment through a smartphone, which typically resolves many of the issues.” He adds, “The second part of our Total Support solution is providing loaner equipment, which the client can use as we repair their unit. The free loaner program has 150-plus pieces of equipment, including cameras, tractors, controllers, reels, and more, which our customer service team usually ships the same day.” The third component of Aries Industries’ Total Support solution is training, as Kraschinsky explains, “Whenever we sell a piece of new equipment, whether it’s a small portable system or full truck, one of our experienced service technicians goes on site to ensuring the customer has the right training and can begin using the equipment safely and quickly. We also provide ongoing training sessions on best practices.” Parts and repair service rounds out the company’s Total Support program. As a U.S.- based manufacturer, Aries maintains an extensive inventory of replacement parts, which can be shipped rapidly, avoiding the supply chain delays that plague other suppliers. In the event equipment issues can’t be resolved onsite, customers can obtain repair service through an Aries dealer or at an Aries facility. The wrap- around approach to support is wholly focused on keeping our customers productive and working in the field. Looking ahead, Aries Industries plans to continue executing its current strategy. “Over the next few years, we’ll continue focusing on product innovation, streamlining and making our total support even more robust, and expanding our dealer network in North America and abroad,” says Brown. “Quite frankly, we are excited about the market we are in because we help improve the communities around us. In the U.S. and worldwide, the underground infrastructure system needs a lot of care and work, and we want to be in our best position possible to continue helping improve the communities we serve.”