Business View Magazine l October 2022

181 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 10 NEESSEN AUTOMOT I VE GROUP present uncertainties, they are proud of the fact that they have not lost any salespeople or technicians due to the shortages. Neessen Automotive currently has 167 employees total working at their three dealerships combined. According to Phillip, “We don’t like to fire salesmen, we don’t like to lose technicians. A few have left on their own over the years, but in the long run almost all of them end up coming back.” Payne explains how service is a key to their success. “We’re very busy at all three stores and we know that service is our bread and butter. We believe in it. Today it sounds cliche to talk about taking care of your customers, but we do a really good job of taking care of our customers.” “We have a ton of tenure,” Porter adds. “We have arguably the longest tenured employees of any I have ever seen in car dealerships. We find a lot of pride in the family connections we have here. Not only do we have multi-generational customers, but we also have multi-generational employees.” All three of them believe they offer a fun and rewarding place to work, but Phillip also stresses they also offer excellent compensation. “We believe they deserve the money.” While the wages are enviable, Neessen Automotive employees receive full training, as well. In fact, at the Polaris store, all technicians are fully gold certified, even though dealerships are only required to have one certified technician. After investing that much into their staff, and continuing to prioritize customer relationships, there is no doubt that Neessen Automotive will succeed for generations to come. Every year, the Neessen team gives back to the local youth by providing school supplies.