Business View Magazine l October 2022

180 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 10 at the end of the tunnel on that one, Phillip quickly responds with an emphatic “no.” He elaborates, “They keep saying there is, but I do not see an end in sight in the immediate future. And when I say immediate, I unfortunately do not see this changing anytime in the next three years.” While the long delays are frustrating to car owners waiting for parts to get their vehicles repaired, it is extremely frustrating for dealers, too. Car dealerships pride themselves on maintaining strong relationships with their customers. Porter admits that one of the hardest adaptations they have been forced to make during this shortage is how to explain to customers why they can or can’t fix their car. “Sometimes it feels like they don’t know what to believe. Retention wise, service is obviously hitting us really hard because we can’t fix their cars, so they are going to anyone who says they can find the parts to fix their car.” “We are still doing well,” Porter states, “but we have seen a tick down in our service departments due to the part shortages and delays. That also carries over onto the sales side when someone wants to buy a specific car. They’re willing to drive across the country to find it if you don’t have it. Even if they’ve bought their last ten cars from us. We’re in the farming and ranching community. So if they need a truck, they need a truck. And they’re going to get it where they can get it.” Clearly, Neessen Automotive want to be the ones to meet the needs of all of their customers, but that isn’t how the market works today. It is refreshing to hear Payne pipe in that they don’t blame the customer for it at all. At the end of the day, they value their customers like family and just want them to get what they need. The Neessen team is hopeful for the day when the delays are gone and parts and cars are available again. Even with all of the Every technician and the service director at Neessen Outdoors is Polaris Gold Certified pictured here with their certificates.