Business View Magazine l October 2022

116 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 10 n y J ohn Mullen & Company was established in 1959 in Honolulu, Hawaii by John and Margaret Mullen after the couple decided to move home and business from California to the Aloha State. As an independent insurance adjusting and investigative firm, John Mullen & Company serves the insurance sector in the investigation and handling of claims. “An independent insurance adjuster is particularly well suited to the State of Hawaii due to its geography,” Terry Mullen, CEO at John Mullen & Company, explains. “There is a lot of business here involving large insurance carriers like Lloyd’s of London. The carriers on the U.S. mainland don’t want to go through the bother of opening their own office. They simply want to sell insurance and they generally need to have claims handled locally – this is the service that we provide.” John Mullen & Company largely started off this way, handling claims by U.S. companies and other major operators that had interests in Hawaii but lacked a physical presence. The company is generally given a certain level of authority before reporting its findings and recommendations to the insurance carriers. “On a day-to-day basis, our adjusters gather information,” Mullen continues. “If it’s a property claim, they’ll then estimate the damages before making a recommendation to the carrier. For some carriers, we issue payments ourselves AT A GLANCE JOHN MULLEN & COMPANY WHAT: A leading insurance claims adjuster WHERE: Honolulu, Hawaii WEBSITE: https://www.johnmullen.com/ A LEGACY OF SERVING THE INSURANCE SECTOR