Business View Magazine | Volume 8, Issue 10

147 BUSINESS VIEW MAGAZINE VOLUME 8, ISSUE 10 SEACOMM FEDERAL CREDI T UNION New York and Vermont. We’re very proud of that.” BVM: Looking ahead, how will SeaComm continue on its successful path? Wilson: “We have to deliver to our members what they demand from us. and that changes every day. Members want excellent service; they want us to deliver the best technology at a low price point (including free services). The expansion of convenient locations has been important to members. We’re seeing that in our new branches, and we have to be continually paying attention to what our members are asking from us. “So looking forward, what members want from us in the future will be our priority. We have to recognize that this is a 24/7 business today. So conversational banking using artificial intelligence is something that’s up and coming and we are exploring that. It’s all part of ensuring that the service delivery channels continue to be enhanced. Our partnership with IMS will enable us to leverage key technology which is in-line with our long-term strategy of providing 24/7 exceptional member experience. We are excited about the endless possibilities this will lead to.”