Business View Magazine | Volume 8, Issue 10

143 BUSINESS VIEW MAGAZINE VOLUME 8, ISSUE 10 SEACOMM FEDERAL CREDI T UNION were happy to be back to near normal.” BVM: Are you now seeing generations of the same family as SeaComm members? Wilson: “Obviously there’s a lot of trust that’s been built up over 58 years, so multi- generational business has developed. Personally, I’m a second generation SeaComm member, my kids are now third generation. Our electronic delivery channels are increasingly being adopted by the older generation from the use of our mobile platform and the online teller to bill pay. “I feel the branch is more of a convenience center. Especially for younger, newer members. They want to know that they have a place to go if they have an issue. Or certainly with larger transactions such as a mortgage, even though we offer an online application and you can do it remotely, people still like to come in and talk through their options with a mortgage representative. Likewise, with our Personal Financial Advisor Services – people still like to come in and talk. That doesn’t mean they’re using it every day, but the option is there if they want it.” BVM: From a lending perspective, have the number of mortgages increased over the last year? Wilson: “The refinancing of mortgages has been an increase throughout the industry. The purchase mortgages are extremely high for us. I think folks are taking advantage of the rate environment to get into a first-time home, or to upgrade to a bigger home, or even to downsize. There’s a lot of that happening through the purchase mortgage business. “When it comes to supporting small businesses, we have a robust commercial loan department. Like other financial institutions, we helped with