Business View Magazine | October 2020

94 BUSINESS VIEW MAGAZINE OCTOBER 2020 depends on what the members demand of us. They own us, we’re a cooperative, and their needs are changing constantly. So, we still offer traditional delivery channels, where you can come into a branch or phone our call center. We offer new technologies, but I don’t think the branch structure will go away, although, our footprint is much smaller than before. We used to build 5,000-sq.-ft branches, now they’re 3,500 and they may become even smaller.” Most credit unions have an in-depth relationship with their vendors. In that regard, Wilson shares, “Diebold that handles all our banking and ATM equipment has been a great partner for us. PW Campbell out of Pittsburgh, PA has been with us since 2010. They planned for our branch expansions and helped us build a new headquarters. There’s also, Jack Henry, our core operating system. Contactless debit cards - that’s important for us through our partner, Fidelity FIS. The bottom line is we look for valuable vendors who will be with us long term. There are so many – the reality is we depend on all of them and we take care of our members through their services.” At SeaComm, loans are still made based on a person’s character. Even if there are credit challenges, if a member has a compelling story, they will probably be successful at obtaining funds. Everything comes down to improving the member experience and doing the right thing. A few years ago, the credit union opened a personal, financial advisor service for members who may be retiring or planning for retirement. “We’re always open to any changes necessary for the members,” says Wilson, “that’s who we’re here for. We’re also blessed to serve the communities we do business in. Last year we gave almost $234,000 in community support. They’re our family, our friends, the people we do business with, and we need to take care of them, as well. We’re proud to have won the Dora Maxwell Award for Social Responsibility in 2018 and 2020 for our Pay It Forward program. Cardless cash access. Unprecedented mobile capabilities. 100+ out-of-the-box features. Vynamic ™ Digital Banking Deliver a unified, highly personalized customer experience across any digital channel. Learn more at DieboldNixdorf.com/Vynamic