Business View Magazine | October 2020

90 BUSINESS VIEW MAGAZINE OCTOBER 2020 in their check book and are overdrawn, the credit union’s employees are empowered to reverse those fees. Last year, the firm refunded over $150,000 in fees to ensure members know just how important they are. Wilson acknowledges, “My job as the CEO is to focus on staff engagement. That’s a priority here because my belief is if you take care of your employees, they’ll take care of your members. Every new staff member comes to a CEO breakfast with me and we talk about the strategy of the organization, and, ultimately, how they fit into the overall success. We want them to focus on member satisfaction. The bottom line for us is that we really have to step up to the plate and ensure that we’re doing everything possible when it comes to service.” For ten consecutive years, SeaComm has made the list of the Best Companies to Work for in New York in the medium-size category. This last year, 96 percent of the credit union’s employees surveyed said they were satisfied with their employer. President & CEO, Scott Wilson