Business View Magazine | October 2020

82 BUSINESS VIEW MAGAZINE OCTOBER 2020 the tune of approximately $9 million.” But even as remote banking portends to be the wave of the future, Pisano believes that there will still be a place for brick and mortar branch offices. “I don’t think that the branches will ever go away,” he intones. “Yes, our members love the electronic and remote services, but they want a branch, too – especially when they just need to talk to someone. We had significant traffic in our branches prior to COVID, and we think we will again once we get beyond this pandemic.” “Another big thing we’re focusing on is how to capitalize on the movement away from cash,” he adds. “Throughout the country, consumers are not going to their credit union or bank to get cash like they did before, and they’re not paying for purchases with cash like they did before. I read that ATM withdrawals were down 22 percent since the beginning of the year but, in the same time period, debit card transactions were way up. So, we’re going to be focusing on